Product Support Specialist working closely with diverse customers to enhance product value and experience at Clay. Interacting with teams to gather feedback and improve user experience.
BR
Hybrid Vice President, Global Customer Experience – Services & Support
Posted 4 months ago
About the role
- Vice President leading global customer experience and support for software division, focusing on customer satisfaction and operational excellence. Drive strategy, innovation and build high-performing global teams.
Responsibilities
- Define and execute the services and support strategy for our software division.
- Manage a global organization spanning customer support, professional services, and customer success.
- Ensure customers achieve measurable value through proactive services and responsive support.
- Expand digital and self-service support models while maintaining personal, high-touch service for strategic accounts.
- Work cross-functionally with sales, product, and engineering to align services with customer and business needs.
- Manage P&L for services and support, scaling operations globally while ensuring operational excellence.
Requirements
- Proven experience leading services, customer success, or support organizations in a SaaS or enterprise software environment.
- A track record of building and scaling global teams while maintaining service excellence.
- Strong executive presence with the ability to engage directly with C-level customers and partners.
- Data-driven leadership — using KPIs and customer metrics to improve outcomes.
- A collaborative, customer-first mindset combined with strong business acumen.
Benefits
- Medical, dental and vision plans
- 401(K) participation including company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- company paid holidays
- paid sick leave
- vacation time
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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