Hybrid Bilingual Customer Experience Representative, Portuguese

at Brevo

• Job title: Bilingual Customer Experience Representative, Portuguese
• Job type: Full Time
• Experience level: Junior
• Salary: $45,000 - $50,000 per year
• Degree requirement: High School Diploma
• Tech skills: DNS
• Location requirements: Hybrid, Austin, United States

About the role

• Customer Experience Representative supporting users in utilizing Brevo's CRM platform. Handling inquiries and technical support for clients across North America.

Responsibilities

• Manage and resolve daily client tickets via email and phone in a timely and professional manner
• Answer all incoming client calls with professionalism, using the appropriate tone.
• Ensure that clients’ questions and problems are addressed properly and in a timely manner.
• Handle challenging customers and escalate complex issues outside of the department when necessary.
• Strive to provide all customers with an exceptional experience by going above and beyond their expectations.
• Cultivate strong client relationships and collaborate closely with the tech team to identify and address bugs.
• Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers.
• Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API.

Requirements

• Excellent written and spoken communication skills in Portuguese and English. Additional languages are a plus.
• Customer-focused with the ability to build strong customer relationships and instill confidence.
• At least 1+ year of experience in customer service.
• Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, and value highly collaborative teamwork and seamless integration into our supportive framework.
• Nice to have: 1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms.

Benefits

• Comprehensive health, vision, and dental coverage.
• Access to WellHub to stay active.
• Generous parental leave top-up of up to 22 weeks.
• Simple IRA with employer matching contributions to help you save for the future.
• 20 vacation days to rest, recharge, and explore.
• Monthly lunch stipend to keep you fueled.
• Opportunities to learn and develop your skills.
• Work in a collaborative, international team during an exciting growth phase.
• Join a bright, vibrant office where we grow together.
• Enjoy frequent team outings and activities.