Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
About the role
- Customer Support Analyst managing client requests through email and WhatsApp. Updating reports and ensuring service level adherence at Brado Logística.
Responsibilities
- Atender os pedidos do cliente via e-mail ou whatsapp e direcionar os mesmos internamente para que sejam feitas as análise de atendimento para posterior retorno ao cliente com o aceite, recusa ou negociação de novos prazos, volumes, armadores, etc.
- Atualizar relatórios quanto ao status e localização das cargas (tracking) em posse da Brado para que o cliente acompanhe a jornada do pedido na Brado.
- Realizar o execução do programa mensal dos clientes da carteira bronze através do contato com os clientes, garantindo a aderência do volume programado.
- Atualizar apresentações e participar de reuniões de rotinas com os clientes, online ou presenciais, apresentado os indicadores operacionais e de nível de serviço e registrar em ata as ações discutidas e atuar com as áreas internas da Brado.
- Ao participar de reuniões internas, se atualizar sobre o atendimento do pedido de acordo com os SLAs previstos em proposta Comercial para auxiliar no cumprimento da aderência e realizar a tratativa dos desvios.
Requirements
- Ensino Superior Completo
- Conhecimento intermediário no pacote office, principalmente em Excel.
- Conhecimento em ferramentas de atendimento (zendesk, topdesk, intercom etc)
- Conhecimento em comércio exterior.
Benefits
- Plano de Saúde
- Plano Odontológico
- Auxílio Farmácia
- Gympass: Atividade física com a Wellhub
- Instrumentação Cirúrgica
- Vale Alimentação
- Vale Refeição
- Vale Transporte
- Auxílio materno
- Licença Parental Estendida
- Day off aniversário
- Programa PraVC: Programa de Bem-estar Emocional
- Pingo de Gente: Kit para bebês a bordo
- Brindes anuais: Kit Natal, Brinquedo, Material Escolar
- Seguro de Vida
- Previdência Privada
- Cooperativa de Crédito
- Empréstimo Consignado
- PDI: Plano de Desenvolvimento Individual
- PPR: Programa de Participação nos Resultados
- UniBrado: Capacitações e treinamentos para quem quer ir mais longe
- Programa Raízes: reconhecimento por tempo de empresa
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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