Quality and Escalation Manager at HP developing strong customer relationships and managing service delivery compliance. Ensuring operational efficiency and customer satisfaction within the Mumbai and Pune locations.
About the role
- 2nd Assistant Manager supervising operations at Pump & Pantry in Grand Island. Ensuring standards are met through direct involvement with team members and customer service.
Responsibilities
- Ensures all required paperwork is completed accurately, and submitted on time.
- Proficiently opens and closes shifts, including completing all required documentation.
- Ensures customer needs are met and company customer service policies are consistently followed.
- Supervises cash handling procedures, including control and bank deposits.
- Assists in ensuring team members follow proper food preparation handling, storage, and safety procedures in compliance with state and federal regulations.
- Maintains a positive and professional attitude at all times.
- Assists in resolving customer, personnel, and mechanical issues as they arrive.
- Ensures assigned store meets the company standards for cleanliness, organization, safety, and overall appearance, both inside and out.
- Assists with ordering inventory control, and pricing of merchandise.
- Supports the implementation and follow-up of company training programs.
- Assists in supervising and training all store personnel to ensure job duties are performed correctly and efficiently.
- Assists in the training on food handling, proper hold times, code dating, and temperature controls.
- Ensures all food products are properly stored, labeled, and code dated, and maintained at appropriate temperatures.
- Assists in ensuring all shifts are adequately covered.
- Ensures all personnel are in proper uniform and maintains a neat, clean appearance.
- Assists in implementing and enforcing all company policies and procedures.
- Reports maintenance, customer, and personnel problems to upper management in a timely manner.
- Assists in maintaining required records related to merchandise, personnel, and fuel.
- Promotes and maintains a safe and healthy work environment.
- Attends management and training sessions as required.
- Provides friendly and competent customer service.
- Reports for work in a timely manner when scheduled.
- Assists with other duties as assigned.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Must have a Food Handler’s permit or Serve Safe Certification where required by law or policy.
- Must have knowledge of operations and maintenance of all equipment in the assigned stores.
- Must be able to work nights, weekends, and holidays.
- Must be able to work a minimum of three 2nd shifts per week opposite the manager, ensuring that key operating hours have a manager on duty.
- Must have reliable transportation and phone.
- Regular and consistent attendance.
- Must be able to communicate in English.
- Able and willing to deliver friendly, courteous, and prompt customer service.
- Able and willing to work cooperatively with other team members.
Benefits
- Employee discounts on food and fuel
- Vacation after six months
- 401K and matching contributions
- Health, dental and vision insurance
- Short and long term disability insurance
- Life insurance
- A clearly defined path for growth
- On-demand pay with PayActiv (access to earned but not yet paid wages)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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