Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Customer Success Manager at Boomi responsible for maximizing retention and identifying growth opportunities. Collaborating with teams to ensure customer adoption and account success in a hybrid role.
Responsibilities
- Maximize retention and identify growth opportunities with your account portfolio
- Manage the overall post-sales account success (technical, commercial) with the support of the Boomi teams (Product, Services, Support)
- Understanding of customer requirements and drive internally (enhancements, fixes) to accelerate and remove barriers to customer adoption and growth
- Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams)
- Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program
Requirements
- 5+ years of experience working as either Customer Success, Architect, Engineer or Consulting role with Account Management focus
- Experience with Commercial IT organizations
- Ability to address topics such as business value and total cost of ownership, etc.
- Demonstrated ability to successfully handle solution and services scoping to define a Statement of Work
- Experience in collaborating with Systems Integrators Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences
Benefits
- Fair and equitable compensation practices
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