Manager overseeing loan fulfillment processes for a federal Crown corporation in agriculture. Leading a team to deliver seamless lending solutions and compliance with regulations.
About the role
- Trust & Safety Manager leading India's Security Operations team at Bolster. Focusing on Digital Risk Protection and brand abuse detection roles with high-impact outcomes.
Responsibilities
- Lead and manage the India DRP/SOC team, ensuring 24x7 operational excellence in monitoring and response.
- Oversee detection and response activities across:
- Phishing campaigns
- Brand impersonation (domains, mobile apps, social media)
- Scam infrastructure and abuse patterns.
- Drive continuous improvement in detection logic, workflows, and automation to enhance operational efficiency.
- Build and maintain a metrics-driven SOC, tracking KPIs such as:
- Detection accuracy
- Time to detection (TTD)
- Time to takedown (TTT)
- False positive rates
- Collaborate with Product, Engineering, and Research teams to:
- Improve detection pipelines
- Enhance enrichment capabilities
- Support feature development
- Own customer-facing incident handling, ensuring timely communication, reporting, and resolution.
- Participate in client discussions, POCs, and demos, showcasing platform capabilities and threat insights.
- Develop and implement strategies for hiring, training, and retaining top cybersecurity talent.
- Collaborate with cross-functional teams (Product, Engineering, Customer Support) to improve threat detection and response capabilities.
- Establish and continuously improve SOC playbooks, workflows, and escalation processes with a strong focus on minimizing user impact.
- Act as a hands-on leader, capable of diving deep into investigations, debugging detection gaps, and solving complex problems.
- Ensure smooth coordination with global teams and stakeholders
Requirements
- Minimum of 7 years of experience managing 24x7 support teams (Mandatory).
- Strong leadership skills with a proven track record of building and managing high-performing teams.
- Excellent communication and interpersonal skills, with the ability to effectively engage with technical and non-technical stakeholders.
- Ability to think strategically and analytically, with a proactive approach to problem-solving.
- Build and foster an inclusive, collaborative, integrated team by soliciting feedback and encouraging open communication.
- Experienced with case management ticketing systems and workforce management programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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