Head of Workforce Planning at Xero focused on optimizing Customer Experience resources and implementing AI - driven workforce strategies. Leading a global team and enhancing operational efficiency.
About the role
- Consulting Engagement Support Specialist at Blue North assisting in client deliverables and project coordination. Collaborating with project managers to ensure quality and timeliness in consulting engagements.
Responsibilities
- Prepare presentations, reports, and materials for client and internal meetings using established templates and tools.
- Capture meeting outcomes by summarizing key decisions, updating action trackers, and supporting follow-up activities.
- Support project coordination by helping keep timelines, milestones, and deliverables on track alongside the Director and project team.
- Review client deliverables for completeness, accuracy, consistency, and formatting to ensure high-quality outputs.
- Provide short-term coordination support when Project Managers are away, with clear guidance and team support.
- Conduct external research and summarize insights to support client projects and internal learning.
- Develop and document processes, insights, and procedural information in clear, accessible formats.
- Contribute to client-facing and donor-facing materials (e.g., proposals, stewardship content, documentation, business rules).
- Support internal initiatives including documentation updates, process improvements, and light reporting.
- Participate in annual planning and help refine project frameworks and internal processes.
- Assist with materials for business development and client communications as needed.
Requirements
- Experience working in project-based and client-facing environments, ideally within consulting, marketing, or other cross-functional roles where deliverables and timelines are essential.
- Comfort working in a dynamic, collaborative team environment, with the ability to adapt as project needs evolve.
- A willingness to learn and expand your skill set, with support from leadership.
- A strong sense of ownership over your work, knowing when to ask questions or seek guidance.
- An ability to review and quality-check deliverables, ensuring they meet requirements and client expectations.
- Strong problem-solving skills, with the ability to collaborate and pivot when goals shift.
- Reliable workload management skills, including meeting timelines and proactively communicating needs.
- Comfortable using spreadsheets, slide decks, and word processing tools.
Benefits
- Comprehensive health and dental benefits.
- Competitive salary & Bonus Program.
- RRSP matching program.
- Generous vacation and personal time allowances.
- Flexible work arrangements, including remote-friendly options.
- A mission-driven workplace where your work directly helps nonprofits do more good.
- An inclusive culture where your voice is valued and respected.
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