Trading Operations Analyst responsible for managing daily reconciliations and settlements of transactions at Kora. Collaborating with banking partners and ensuring payment accuracy.
About the role
- Operations Excellence & Strategy Lead for Bloom & Wild overseeing supplier performance, efficiency improvements, and innovative supply chain solutions.
Responsibilities
- Monitor the performance of our key 3rd party supplier, overseeing a robust governance cadence to ensure KPI delivery and strategic alignment.
- Independently lead high-value strategic projects which result in improvements in cost, quality or customer experience.
- Support with quarterly SteerCos and Exec briefings, aligning supplier delivery with internal strategic priorities.
- Lead "peak" (Christmas, Valentine’s Day, Mother’s Day) retrospectives to turn operational challenges into standardised, scalable improvements.
- Lead end-to-end Mother’s Day planning, driving alignment across internal teams and 3rd-party supplier to hit key milestones while optimising production plans against quality standards, cost-efficiency, and forecast flexibility.
- Lead end-to-end projects across both owned and 3rd party production & fulfillment sites to identify efficiencies, streamline processes, and deliver measurable cost savings.
- Analyze complex operational datasets to establish performance baselines, identify "best-in-class" practices across sites, and pinpoint high-value opportunities for replication or improvement.
- Act as a flexible "internal consultant", deployed to work flexibly for the VP Operations: Customer Operations or the VP Operations: Production & Supply Chain to deliver value driving projects in owned or 3rd party supply chains.
- Manage the implementation of new operational standards and processes, ensuring that change is not just launched, but sustained through training and accurate adoption.
- Collaborate with operational, range and commercial teams to support the development of robust inventory management and fulfilment systems, processes and reporting required to scale a high complexity range of non-floral gifts, foods, home goods.
- Optimise process to enable further expansion of the “add-on” range without compromising core floral operations.
- Identify and implement, or lead implementation of, AI-driven opportunities to automate workflows, eliminate human error, and allow our operations to scale vertically without a linear increase in costs.
- Conduct deep-dive analyses and prepare business cases for VP and exec-level decisions on changes in supply chain, production or fulfillment strategy.
- Perform analysis on budget and performance variations to identify root causes and actionable insights.
Requirements
- Consulting Background: Have 3+ years in a consulting environment, where you developed a toolkit for structured problem-solving, building robust business cases, and managing complex stakeholders.
- Operations Experience: Have hands-on operational experience in a fast-paced e-commerce or retail setting that had its own production, warehousing or fulfillment operations.
- Analytical & Data-Driven: You don’t just report data; you find the narrative within it to drive decision-making.
- Pragmatic Strategist: You can move from a high-level business case to the warehouse floor without losing momentum.
- Expert Influencer: You are comfortable holding 3rd party partners accountable while maintaining a collaborative, commercial relationship.
- Forward-Thinking: You are excited by the potential of AI to revolutionise traditional logistics and customer service models.
- Context Switching: You’re someone who can switch easily between big-picture strategic thinking and getting stuck into the day-to-day execution of complex projects.
Benefits
- Flexible working & work from abroad
- 25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year
- 1 Volunteering day each year
- Enhanced family leave and a workplace nursery scheme
- A flexible training framework for every stage of your career
- Irresistible discounts on our products, blooms & subscriptions!
- Share in our success with a choice to take equity options from day 1
- ClassPass membership: monthly credits to spend on fitness classes, yoga and much more!
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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