Client Success Lead managing a portfolio of client accounts and supporting sales efforts at POD Marketing. Collaborating cross - functionally to ensure client satisfaction and drive revenue growth.
About the role
- Customer Success Manager at Bitkom focusing on client onboarding, system maintenance, and platform enhancement. Collaborating with sales, marketing, and partners in a dynamic work environment.
Responsibilities
- Maintain the partner network (B2B), including content management and contract maintenance.
- Provide customer support and retention from onboarding through annual content planning.
- Provide administrative support to the sales team.
- Support the execution of market, competitor, and customer analyses.
- Collaborate internally with marketing to further develop offerings for customers.
- Prepare and generate reports from the platform.
- Oversee internal technical interfaces.
- Optimize the platform — from capturing requirements to coordinating implementation with the vendor.
Requirements
- Completed vocational training or university degree, or equivalent qualifications in a relevant field.
- Initial experience in Customer Success Management or a comparable role, preferably in the continuing education/training sector.
- Technical understanding and a structured working approach.
- Excellent communication skills and a friendly, professional manner.
- Ability to engage on an equal footing with customers, partners, and internal stakeholders.
- Enthusiasm for working dynamically in a young business area.
Benefits
- An interdisciplinary team that looks beyond its own roles and that enjoys many activities together outside of work.
- Access to a unique network of digital experts.
- Remote working options.
- State-of-the-art equipment and a complete setup for your home office.
- Training opportunities through the Bitkom Academy and in-house training sessions.
- An experimental environment with flat hierarchies.
- A distinctive office in a central location in Berlin with excellent public transport connections.
- A varied role with guaranteed no boredom.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager ensuring client success at XTEL with digital solutions, relationships, and technical support. Drive project success while maximizing value realization and customer advocacy in Consumer Goods sector.
Marketing CRM Marketer collaborating with teams to build email campaigns and content at Chalhoub Group in Dubai. Utilizing Salesforce Marketing Cloud for effective CRM strategies and customer engagement.
Customer Success Manager at Sprinklr enhancing enterprise clients' experiences through relationship management and solution delivery. Utilizing analytics to improve customer engagement and efficiency.
Lead a Customer Success team to empower small restaurants to thrive without high commissions. Drive operational success through upselling and team collaboration in Bremen.
Lead Customer Success Operations & Growth role at Robin Cook. Focused on developing client success structures to enhance business growth and client retention in a fast - paced environment.
Client Success Manager providing ongoing support to maximize client value at InvestorHub. Proactively engaging clients and collaborating with internal teams for successful outcomes.
Customer Success Manager managing client relationships in a rapidly growing tech startup. Responsible for customer satisfaction and collaboration across teams for enhancing product features.
Internship opportunity in Customer Success management at a startup working on recruiting transformation. Engage in real projects and training while networking and developing into a future role.
IT Service & Customer Success Manager for Cloud Projects ensuring customer engagement and service quality. Join SysEleven in Berlin, a company dedicated to providing digital sovereignty through innovative cloud solutions.