Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
About the role
- Sr Manager focusing on customer engagement excellence in Rare Disease for Biogen. Collaborating cross-functionally to optimize patient journeys and enhance capabilities in customer operations.
Responsibilities
- Drive excellence in customer operations with a focus on Rare Disease
- Identify and select opportunities to advance customer engagement model
- Maintain and evolve a coherent business excellent framework
- Implement and lead strategic account planning
- Drive aligned approach towards optimizing patient journey
- Analyze and utilize customer engagement data
- Design and lead programs for rare disease capabilities
- Assess quality of customer engagement and implement enhancements
- Guide field team leaders in training programs
- Partner with international roles on data infrastructure and CRM utilization
Requirements
- Bachelor`s degree in a business or life-science discipline
- 5 to 8 years of experience in the biopharmaceutical industry in a customer facing role
- Proven track record of achieving superior results in a matrix organization
- Innovative, data-oriented mind-set
- Excellent project management skills
- Fluent German and excellent English skills.
Benefits
- Professional development opportunities
- Opportunities for learning and growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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