Implementation Specialist responsible for configuring UKG Ready platform and training clients on various modules. Collaborating with Sales for smooth client hand - offs and ensuring user adoption.
About the role
- Study Implementation Manager coordinating software solution delivery for respiratory studies. Partnering with clients and teams to ensure accurate study configurations and operational excellence.
Responsibilities
- Coordinate the full software solution delivery process for respiratory studies, ensuring implementations meet requirements and remain within scope
- Serve as a subject matter expert (SME) for the Expert platform and study-level configuration
- Communicate and collaborate with prospects and clients regarding product capabilities, configuration options, and use cases to ensure accurate Project Requirement Specifications (PRS)
- Review, analyze, and consult with internal Project Managers and clients on protocol requirements to determine technical implementation needs
- Create and maintain detailed specifications for study implementations across all assigned projects
- Develop and maintain client-specific Expert templates
- Set up study-specific devices and perform initial smoke testing prior to V&V handoff
- Support Project Managers during client UAT activities, including test script review and software walkthroughs
- Present and explain the PRS during client kick-offs and throughout the study lifecycle, including for amendments
- Track and communicate configuration status, timelines, scope changes, and data-related impacts both internally and externally
- Participate in client meetings (kick-off, UAT, status) and provide technical and configuration guidance as needed
- Serve as a liaison with Technical Support and cross-functional teams to investigate and resolve technical usage issues
- Support project scope and change-control processes, including revision management
- Provide critical inputs across Sales-to-Service, Kick-Off, Solutions Overview, Specification Review, and Software Review stages
- Coordinate with Quality Assurance, Software Development, and other internal groups to ensure accurate understanding and execution of study requirements
- Contribute to continuous improvement activities, workflow enhancements, documentation updates, and trainings related to new devices or Expert enhancements
Requirements
- Bachelor’s degree in MIS, Computer Science, Technical Communication, Research Methodology, Psychology, or a related field
- Minimum 5 years of experience supporting or executing clinical research studies (pharmaceutical/biotech preferred)
- Strong client relationship management skills with excellent written, verbal, and visual communication abilities
- Experience creating clear and usable documentation; technical writing experience is a plus
- Proficiency with technology, technical/clinical terminology, and web-based systems
- Experience in a technical, operational, or project management role
- Demonstrated ability to coordinate tasks, manage timelines, and deliver on project goals
- Strong organizational, time-management, and problem-solving skills
- Ability to work independently in a fast-paced, dynamic environment with minimal supervision
- Proficiency with Microsoft Word, Excel, PowerPoint, and Visio; experience with remote presentation tools (e.g., WebEx)
- Ability to collaborate effectively with global, remote teams
- Ability to travel approximately 20–30% based on client needs
Benefits
- Medical, dental, and vision coverage
- Flexible and paid time off
- Remote and hybrid work options
- Tuition reimbursement
- Employee assistance and wellness programs
- Life and disability insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Consultant automating financial processes within Visma Solutions. Collaborating with clients and internal teams for software implementation and training.
Customer Engineer II collaborating on customer equipment installations and maintenance in semiconductor industry. Engaging with technical issues and performing preventive maintenance under guidance.
Lead Implementation Manager responsible for onboarding complex client solutions at Assurant. Engaging with clients, managing budgets, and mentoring implementation teams.
Senior Associate in Oracle consulting assisting organizations in their digital ambition and advising on subscription - based business models. Collaborating with teams to solve complex business issues from strategy to execution.
Advanced Customer Engineer role at Hewlett Packard Enterprise working with Critical Account Program customers. Focused on providing senior technical resources and solution consultation for enterprise networking.
Implementation associate within the Professional Services team delivering Solera product implementations and advising sales teams on best practices. Responsible for customer training and project management.
Digital Analytics Implementation Specialist at Connective3 delivering measurement frameworks for clients. Focused on data accuracy and collaboration with analytics leadership in a hybrid work environment.
Clinical Implementation Specialist guiding new customers in implementing healthcare technology solutions. Ensures adoption and compliance with state and reporting requirements through collaborative solutions.
Customer Engineer responsible for repair and maintenance of NCR Voyix equipment in Italy. Ensuring service continuity and high customer satisfaction is key to the role.