Implementation Manager overseeing the onboarding process for new clients of Euna Solutions, engaging in project management and product configuration to ensure client success.
About the role
- Implementation associate within the Professional Services team delivering Solera product implementations and advising sales teams on best practices. Responsible for customer training and project management.
Responsibilities
- Pre & Post-Sales Support: Advise on best practices for Solera products, assist Sales with proposals, and define PS engagement models
- Technical Expertise: Act as a customer-facing SME, bridging business and technical discussions
- Requirements Gathering: Collect and document customer needs to define an effective implementation strategy
- Testing & QA Support: Document test scenarios to validate configurations
- Product & Integration Knowledge: Deep understanding of Solera products, configuration, and integration capabilities
- Cross-Team Collaboration: Work with configuration, training, product, and sales teams to ensure seamless delivery
- Customer Training: Occasionally train customers on newly delivered configurations
- Roadmap Alignment: Coordinate with product and sales teams to align roadmap and revenue goals
- Advanced Support: Provide 3rd-level support for customer deliveries and SME products
- Project Management: May take on PM responsibilities for major projects
Requirements
- 5-7 years of experience of delivering large transformation programs utilizing high-performing teams
- Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets
- Excellent customer facing skills, collaboration and communication
- Commercially aware and able to support sales opportunities
- Strong interpersonal skills, able to build relationships within the Professional Services team
- Meticulous attention to detail
- Experience with JIRA, Confluence, API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS etc
- Excel to Macro level
Benefits
- Competitive salary
- Professional development opportunities
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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