Administrative Assistant providing critical support to patients and families in a healthcare setting. Handling inquiries, resolving conflicts, and ensuring smooth service delivery.
About the role
- Administrative Assistant responsible for client intake, scheduling, and communication at Community Behavioral Health Center. Supporting clients seeking behavioral health treatment in a respectful and empathetic manner.
Responsibilities
- Greet clients and others entering the waiting room in a manner that is respectful and empathetic.
- Determine suitable level of care and schedules evaluation when appropriate and working with clinical lead.
- Respond to calls and/or walk-ins for clients seeking services.
- Interview clients to obtain information necessary to meet program admission requirements.
- Maintain a thorough working knowledge of insurance restrictions to ensure appropriate assignments are made.
- Collect all pertinent information regarding service coverage and eligibility.
- Verify basic demographic information upon arrival of client.
- Schedule, reschedule and cancel appointments as needed, upon client request or provider request.
- Complete insurance eligibility approval and obtain initial authorization, when applicable, from insurance companies for all consumers, new and readmissions.
- Document new and/or updates client demographic and billing information in the computer.
- Communicate agency and program information to interested parties including persons-served, agency employees and other providers/individuals.
- Provide information on referral sources and community resources internal and external to BILH BS.
- Monitor visitor access, waiting area and maintain security awareness.
- Scan documents, when applicable, into the electronic health record.
- Attend all required supervision and meetings.
- Maintain tracking requirements for program(s).
Requirements
- High School Diploma or GED required
- A minimum of 1 year experience in a related field
- Bi-lingual English/Spanish, preferred
- Knowledge of billing practices preferred
- The ability to multitask and manage time efficiently while having a strong attention to detail is essential.
- Knowledge of standard office administrative practices and procedures, including the use of standard office equipment; computer applications; Excel and Word, knowledge of electronic health records a plus; ability to utilize technology in order to manage reports, spreadsheets, etc.
- Excellent customer service skills essential.
Benefits
- Health insurance
- Paid time off
- Professional development
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