Customer Success Analyst focusing on revenue expansion strategies at iugu. Responsible for account management and risk mitigation in a B2B environment.
About the role
- Customer Service Specialist managing customer inquiries via phone and email. Collaborating with multiple teams to enhance service quality and resolve issues.
Responsibilities
- Confidently handle product and service inquiries by phone and email as part of your daily responsibilities
- Handle difficult customer issues with empathy and a solutions-oriented approach, using our state-of-the-art customer service software
- Work closely with the complaints/returns, logistics, IT and marketing teams to resolve customer issues satisfactorily
- Proactively contribute ideas and suggestions to improve our service quality
- Take on special tasks such as projects, quality assurance, or reporting
Requirements
- You have completed vocational training and ideally have experience in customer care — career changers are also welcome
- You have good knowledge of common MS Office applications and ERP/CRM systems — prior experience with Microsoft Navision and Freshdesk is an advantage
- Knowledge of skiing, especially alpine skiing and ski touring, is a must
- You have an affinity for e-commerce
- You are reliable, structured and meticulous
- Excellent German and English language skills complete your profile
Benefits
- Our flexi principle and hybrid working model allow you to shape a more flexible workday
- Join us for yoga, cycling or climbing meetups to bring more sport into your life
- Take advantage of our company bicycle (JobRad) leasing program or our subsidy for Wellpass
- All Bergzeit employees benefit from discounts in the Bergzeit shop
- We offer a modern workplace in an agile organization
- We provide freshly prepared daily meals in our certified organic canteen
- During onboarding you'll be supported by a buddy; we also offer individual training and development opportunities
- In addition to the regular annual leave of 30 days, you can take up to four weeks of unpaid leave for an extended break — available every two years
- You can work for up to four weeks per year from beautiful locations within the EU
- We think ahead and offer a company pension scheme
- To support mental health we offer free external counseling sessions for prevention or personal emergencies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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