Technical Support role in field operations specializing in blade repair. Providing technical inputs, assessing blade damage, and mentoring service teams in a global firm.
About the role
- IT Support Technician responsible for supporting and providing technical assistance to end-users for Bergelectric. Managing user training and incident resolution in a Windows 10 environment.
Responsibilities
- Provide Technical Support and assistance to end-users.
- Communicate effectively with end-users via ticketing system and email.
- Support Windows 10 based environment.
- Troubleshoot technical issues in an efficient manner.
- Deploy, troubleshoot, and manage multi-function printers.
- Deploy, troubleshoot, and manage mobile devices.
Requirements
- High school diploma or general education degree (GED) required.
- Associates degree or bachelor’s degree in related field (Preferred).
- 2+ years working in a Technical Support role.
- A+, Network+ (Preferred).
- Strong communication skills, written, verbal, and presentation.
- Experience with Mobile devices (iOS and Android) used in a Mobile Device Management environment.
- Experience administrating Office 365 solutions, Windows 10, VPN solutions, and enterprise networks.
- Ability to adapt to fast paced environment.
Benefits
- medical
- dental
- vision
- 401k retirement plan with employer matching
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