Senior CRM Executive leading automated customer engagement strategies for travelers at loveholidays. Collaborating with teams to optimize CRM workflows and drive sophisticated marketing initiatives.
About the role
- Customer Success Specialist managing a portfolio of clients for beqom's pay equity solutions. Ensuring customer satisfaction and retention while collaborating with internal teams.
Responsibilities
- Manage a portfolio of customers and act as their trusted advisor.
- Define and track Key Success Metrics (KSMs) and maintain Success Plans.
- Monitor product adoption and customer health to identify risks and opportunities.
- Drive initiatives that improve customer satisfaction and retention.
- Partner with implementation and support teams to ensure smooth onboarding.
- Act as the main contact for complex issues or escalations.
- Monitor Service Level Agreements (SLAs) and communicate performance to customers.
- Use CRM data and usage insights to proactively manage accounts.
- Share customer feedback with Product teams to improve solutions and the overall experience.
Requirements
- Experience in Customer Success, Support, or Account Management, ideally in a B2B SaaS or enterprise software environment
- Strong communication and relationship-building skills
- Ability to manage multiple priorities in a fast-paced environment
- Analytical, solution-oriented mindset
- Fluent in English
- Nice to Have: Experience with Compensation Management, HRIS, or Financial Systems
- Familiarity with Cloud/SaaS platforms, Microsoft Azure, or ITIL
- Additional European languages (e.g., French)
Benefits
- Your career, your design.
- Unleash your ambition in our dynamic, autonomous environment.
- Drive meaningful change.
- Build a fairer future for every employee by joining a market leader that is improving the world of work.
- Belong to something bigger.
- Collaborate with a passionate, diverse and talented team around the globe.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Staff Customer Success Manager working at Kong, enabling customers to leverage APIs and microservices for business growth. Working collaboratively across teams to enhance customer success.
Scaled Customer Success Manager at Ardoq empowering global clients through expert tech - led engagement. Delivering value to every customer by designing systems and processes for success.
Customer Success Manager supporting international customers in achieving innovation success at LexisNexis. Managing customer lifecycle and delivering tailored product enablement services.
Working Student focusing on customer success and operations at Paymenttools. Involves administrative support and workflow improvements in a hybrid environment.
Customer Success Manager responsible for improving partner metrics and collaboration with onboarding and management teams. Working with SaaS platforms for customer engagement and marketing solutions.
CRM Analyst focusing on customer satisfaction and engagement strategies. Collaborating with clients and internal teams to optimize CRM services in marketing.
Senior Director of Customer Success managing Safe Software's North American post - sales strategy. Leading proactive Customer Success organization for measurable outcomes and revenue retention.
Senior Customer Success Manager supporting EMEA merchants for Recharge. Building strategic relationships and driving merchant success through effective platform usage.
Customer Success Manager leading customer onboarding and lifecycle in B2B SaaS. Focusing on activation, retention, and expansion for high - value customers.