Implementation Consultant leading client projects to deploy YOOBIC platform solutions. Collaborating with teams to ensure successful implementation and client satisfaction with a tech - driven startup.
About the role
- IT Implementation Specialist at Benchmark Gensuite coordinating and managing the implementation of SAAS solutions. Engaging with clients and maintaining project documentation in a hybrid work setting.
Responsibilities
- Coordinating the implementation of SAAS solutions
- liaising between internal teams and clients to ensure implementation is successfully completed
- Work closely with internal stakeholders to develop and maintain implementation timelines
- Engage directly with clients in a customer-facing role
- Identify potential challenges and proactively escalate issues to appropriate stakeholders
- Maintain accurate and up-to-date project documentation, including project plans, status reports, and relevant client communication records.
Requirements
- strong communication skills
- 4-6 years of strong customer delivery experience
- managing projects related to business software such as ERP, CRM, SAAS applications
- Previous experience in a coordination or project support role.
- Proven ability to take customer suggestions or insights and translate them into technical deliverables
- Extensive technical account management & customer engagement experience
Benefits
- annual bonus programs
- regular team-building events
- off-cycle reviews
- engaging team activities including happy hours and exciting virtual events
- Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Field Service Engineer collaborating with customers to install and maintain semiconductor manufacturing equipment for Applied Materials. Utilizing digital analytics and troubleshooting techniques for optimal service.
Internship as Implementation Engineer in Helpshift's Customer Success Team, focusing on programming and customer integration solutions.
Team Lead Implementation Engineer leading IoT deployments for energy and maritime industries. Focus on standardizing processes and ensuring data integrity across multiple sites.
Customer Engineer managing enterprise clients' technical needs and integrating solutions for a data collaboration platform. Focused on optimizing usage and enhancing customer relationships through technical excellence.
Implementation Specialist at EspriGas delivering customer onboarding and operational excellence. Collaborating cross - functionally to ensure a smooth transition and support for customers.
Implementation Manager at Numeral supporting e - commerce clients with onboarding and tax compliance. Lead complex implementations while ensuring timely and successful project launches.
Functional Implementation Specialist supporting AI - driven SaaS implementations at Creai. Actively engaging clients and leading onboarding and project delivery for successful outcomes.
Senior Captive Implementation Manager overseeing captive business implementations in insurance sector. Managing project lifecycles from engagement to regulatory submission and closing.
Implementation Specialist responsible for configuring UKG Ready platform and training clients on various modules. Collaborating with Sales for smooth client hand - offs and ensuring user adoption.