Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
About the role
- Customer Service Representative managing order processing and customer inquiries at Bridgestone. Collaborating with internal teams to ensure customer satisfaction and operational excellence.
Responsibilities
- Act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.
- Collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.
- Record and process custom/special orders and coordinate with relevant teams.
- Respond promptly to escalated customer issues and ensure resolution.
- Provide advanced product/service information and support fitment inquiries.
- Follow sales and channel dynamics to provide tailored suggestions to customers.
- Build strong customer relationships and adopt customized strategies.
- Collaborate with cross-functional teams to resolve issues and improve processes.
- Participate in regional meetings and share feedback from stakeholders.
Requirements
- No specific degree required; experience in customer service preferred
- Previous experience in customer service roles is an advantage
- SAP knowledge
- Basic Excel skills
- Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
- Ability to navigate data and use Power BI for insights
- Bulgarian C1
- English C1
- Strong communication and problem-solving skills
- Customer focus and ability to manage complex issues
- Collaborative mindset and ability to work across departments
- Goal-oriented and proactive approach
- Ability to prioritize and manage multiple tasks
- Resilience in handling challenging customer situations.
Benefits
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
Customer Care Representative resolving inquiries and providing financial guidance at Associated Bank. Collaborating with teams to improve customer experience and service delivery.
Customer Care Representative resolving inquiries for Associated Bank clients through phone and email. Providing service and support while contributing to a collaborative team environment.
Customer Care and Sales Advisor role at Cable One assisting customers with billing and service inquiries. Handling sales through empathy and understanding customer needs while providing solutions and support.
Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
Senior Operations Support Specialist delivering high - quality operational support for B2B partners in the iGaming industry. Requires strong analytical skills and operational knowledge for casino and sportsbook platforms.
Voice Operations Specialist optimizing communication strategies and managing partner relationships at Uphold. Leading performance reviews and driving operational excellence in customer service.
Junior Quality Assurer monitoring quality of customer service voice interactions for Uphold. Evaluating performances and contributing to continuous improvement in a hybrid role in Portugal.
Customer Success Analyst expanding Clinicorp's client base through strategic value generation and relationship management. Participating in meetings, training, and enhancing client engagement across the platform.