Customer Service Executive providing industry leading customer service and processing delivery queries at TD SYNNEX. Advocating for customers and resolving returns and after sales issues efficiently.
About the role
- Order Processing & Customer Experience Specialist at Boston Document Systems, focusing on order processing and customer retention. Collaborating with internal teams to ensure high-quality customer service.
Responsibilities
- Provide our internal partners with the highest level of administrative support.
- Partner and collaborate effectively with all functional areas of the business and departments within BDS.
- Process sales paperwork and order processing documentation to establish and set up accounts.
- Partner and collaborate effectively with all functional areas of the business and departments that integrate with the Order Processing team.
- Deliver consistent, high quality customer service to our clients by responding to customer queries quickly and maintaining a positive attitude and a friendly demeanor.
- Communicates directly and regularly with senior management internally and in the customer’s organization.
- Leverages strong influencing skills to resolve issues.
- Responsible for ensuring quality and consistency with departmental processes from start to finish.
- Embrace a collaborative team approach by fostering a highly communicative work environment focused on process improvement and customer service.
- Assist the Order Processing Manager and Customer Experience Manager with projects, as needed.
Requirements
- High school or GED required; associate or bachelor’s degree preferred.
- Strong Attention to detail and extremely organized.
- Excellent communication (written and verbal) skills.
- High degree of persistence and integrity with a strong work ethic and positive attitude.
- Superb problem solving and analytical skills.
- Exceptional customer service skills effective at problem resolution and client satisfaction.
- Strong systems skills including Excel, Microsoft office and CRM’s (Salesforce preferred).
- Exceptional time management and organizational skills, and the ability to work independently.
- Sales, Customer Service, or Sales Administration experience preferred
- Can-do Attitude and a willingness to learn
Benefits
- Competitive compensation -commensurate with experience
- Medical, vision, dental
- Supplemental Insurance options
- Pet Insurance & Legal plan coverage options
- Generous paid time off (PTO)
- Employer paid Life Insurance
- 401(k) plan with company match
- Professional development
- Company Outings and Events
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