Consultant at Colombus Consulting driving strategic transformations from reflection to operational implementation. Working with clients in various sectors and contributing to internal projects.
About the role
- Venue Find Consultant providing venue sourcing and exceptional client support for meetings and events. Collaborating with cross-functional teams to deliver the best venue solutions.
Responsibilities
- Elevate client experiences by providing a proactive, high-quality service.
- This involves understanding and exceeding customer service expectations, and being proficient in all necessary systems and processes to align with client requirements.
- Continue to develop your knowledge of venue destinations through positive engagement with key suppliers, participation in familiarisation trips, destination workshops, and webinars as needed.
- Collaborate effectively within the team to devise and implement the best solutions for our clients, ensuring they receive comprehensive support throughout their journey with BCD Meetings and Events.
- This includes working closely with other departments, such as finance, to manage invoicing and financial transactions smoothly and efficiently.
- Assist the Team Manager as required on various matters including monitoring customer service levels and quality assurance.
- Also, you will assist with training and development of the consultants by sharing your knowledge and experience.
- Consistently apply and demonstrate venue and destination knowledge to all customers.
- Also be willing to constantly develop and expand your knowledge of the meetings & events industry, with both suppliers and destinations.
Requirements
- Previous experience with venue booking systems
- Proven negotiating and contracting experience with external suppliers
- Staying up to date with the latest meetings and events venues both within the UK and internationally
- Demonstrating a flexible and proactive work ethic, adept at managing multiple priorities and projects
- You are resilient under pressure and excel in customer interactions, whether it be via phone, email, or in person
- Utilising MS Office, especially Excel, and showing proficiency in managing data across various databases
- Being motivated to provide the best customer service for each client while developing your own knowledge, skills and experience.
Benefits
- Life Assurance x1 your annual salary
- 23 days holiday plus bank holidays
- Birthday day off
- Holiday Purchase Scheme - allowing up to 5 additional holidays days
- Discounted rates on Hotels & Travel
- Gym & Fitness Discounts
- Private Healthcare
- Pension Scheme
- Company Sick pay
- Lifestyle Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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