ServiceNow Platform Lead Administrator managing and supporting the ServiceNow platform for Bank of America. Leading a team of specialists and ensuring application availability while adhering to bank policies.
Responsibilities
Maintain and support the ServiceNow platform while adhering to bank policies and standards
Manage ServiceNow code quality control processes and routines
Lead and mentor a team of operations specialists assigned to work on ServiceNow
Respond to incidents for application availability issues as part of on-call duties
Use your technical knowledge to triage service availability issues and restore service
Research and resolve system defects, lead root cause analysis, and drive permanent resolution
Ensure appropriate monitoring is in place and maintained to ensure application availability
Participate in software release implementation meetings
Prepare and maintain application support/process documentation
Requirements
5+ years of experience with ServiceNow development and engineering
Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification
Proven experience as a ServiceNow administrator in a highly-regulated environment
Experience in maintaining multiple ServiceNow environments
Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
Experience supporting ServiceNow integrations for security, risk, and compliance
Experience with ServiceNow instance cloning and management
Experience maintaining both Windows and Linux MID servers
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