Operations Work Coordinator managing daily work plans for crews at Xcel Energy, focusing on safety and efficiency while ensuring customer satisfaction and regulatory compliance.
About the role
- Production Operations Specialist at Bank of America being the first point of contact for service incidents and maintaining application portfolio stability. Working closely with technology teams to troubleshoot and resolve user issues.
Responsibilities
- First point of contact for requests or service failure incidents
- Maintaining stability for a portfolio of applications
- Performing initial investigations and engaging in triages
- Responding to user requests
- Working with technology teams to identify, troubleshoot, and resolve issues
- Following well defined Standard Operating Procedures (SOPs)
- Partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration
- Providing end-to-end management of application access services
- Keeping operational procedures updated and providing data that adheres to documentation requirements and audits
- Executing procedures reliably and escalating appropriately to solve incidents quickly
Requirements
- 2+ years of experience in WebSphere troubleshooting in Linux
- Unix background and experience supporting Java applications on a WebSphere platform
- Proven leadership skills with record of excellent workmanship, dedication, and ownership
- Proactive team member with a history of leading, implementing and documenting process improvements and automation
- Self-starter with the ability to multi-task and prioritize workload
- Ability to communicate clearly and effectively (verbally and written) with the business and teammates
- Be flexible in providing occasional on-call rotational support, including off-hours and weekends
- Bachelor’s degree preferably in a Computer Science or related field (desired)
Benefits
- Health insurance
- Paid time off
- Access to resources and support for employee impact
Job title
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Location requirements
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