Client Service Manager responsible for managing client satisfaction in customs brokerage. Building relationships and ensuring successful cross - border trade compliance and operational efficiency.
BA
Hybrid Bus Strategy & Initiatives Manager – Client Services Growth Performance
Posted yesterday
About the role
- Manager for Client Services at Bank of America enhancing strategic initiatives in performance management. Collaborating with stakeholders to drive growth and improve client engagement across services.
Responsibilities
- Supporting the development and execution of strategic initiatives within a functional area and/or business
- Defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in collaboration with stakeholders
- Delivering performance management strategies and initiatives for consumer and small business client services
- Partnering with stakeholders to strengthen needs assessments, compliant offer delivery and Digital First execution
- Translating performance analytics and insights into targeted performance management priorities
Requirements
- 5+ years of experience in performance management, project management, or large-scale operations
- Ability to translate data into clear and meaningful action plans
- Demonstrated ability to influence senior leaders and drive alignment across segments and partner organizations
- Ability to lead through ambiguity, build structure from the ground up, and operationalize new performance routines
- Strong communication skills with the ability to translate complex topics into clear, actionable guidance
- Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.
Benefits
- Industry-leading benefits
- Access to paid time off
- Resources and support for employees to make a genuine impact and contribute to sustainable growth
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