Account Executive at FedEx handling commercial and industrial sales opportunities, connecting people and business solutions in transportation and e - commerce.
About the role
- 1st Level Support Expert providing customer assistance in finance software. Analyzing inquiries and supporting users while ensuring personal development through training opportunities.
Responsibilities
- First point of contact for users of our Infoma software modules in the area of financial accounting
- Analyze and classify customer inquiries and document reports in the ticketing system
- Handle general customer inquiries and resolve them via remote diagnostics/remote assistance
- For more complex issues, collect all relevant data and information and prepare them for the next support level
- Regularly use our training, professional development, and certification offerings to continuously improve
Requirements
- Vocational training or a degree in business administration, public administration, or a tax-related field — or equivalent practical experience
- Excellent communication skills
- Enjoy contributing as a team player
- Customer-oriented and friendly demeanor
- Strong service mindset
- Demonstrates diligence, commitment, and a willingness to learn
Benefits
- Flexible working hours
- Mobile/remote working
- Performance bonuses
- State-of-the-art equipment
- Participation in the company share program
- Subsidized free shares
- Support for occupational pension schemes
- Flexible working-time models (e.g., part-time, flextime, trust-based working hours, 4-day week)
- Shopping discounts with over 700 well-known providers
- Complimentary beverages and fresh fruit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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