Account Manager handling enterprise accounts and strategic growth for human risk management solutions. Leading renewals and expansions in partnership with Customer Success and Sales teams.
About the role
- Account Manager overseeing strategic client relationships and service development for IT & Managed Services. Collaborating closely with internal teams to ensure customer satisfaction and drive sales growth.
Responsibilities
- Strategic management and development of a defined customer portfolio
- Ensuring high customer satisfaction and long-term retention (including NPS)
- Expanding existing customer business through targeted service and revenue development
- Commercial responsibility for contracts, renewals, expansions
- Managing and resolving escalations in close cooperation with Service Delivery
- Conducting regular business and service reviews
- Ensuring accurate CRM and billing data and timely invoicing
- Coordinating and tracking escalations until final resolution
- Contract management including negotiation, renewal and amendments
- Supporting customer and service onboarding
- Close collaboration with Sales, PreSales and Service Delivery
Requirements
- Several years of experience in account management or IT sales (MSP environment)
- Strong technical foundation (IT infrastructure, cloud, managed services)
- Ability to identify customer needs and proactively implement service expansions
- Excellent communication and negotiation skills at the decision‑maker level
- Business‑fluent German and English, both written and spoken
- Structured, independent and solution‑oriented working style
- Confident handling of escalations and complex customer requirements
Benefits
- Flexible working hours with a 40-hour week and part-time options
- Up to 5 days per week location-independent work, with home office or remote work from Switzerland possible
- Flexibility and willingness to work on-site one day per week by arrangement
- 25 days of vacation per year (27 days from age 40 / 30 days from age 50)
- 13 paid public holidays and the possibility of additional unpaid leave
- 100% pay continuation for 3 weeks paternity / 16 weeks maternity leave
- State-of-the-art hardware and paid mobile phone plan including a portion of the smartphone
- Above-average pension fund benefits with employer contribution of 60% and employee contribution of 40%
- Private supplementary accident insurance
- Coverage of training costs as well as 80% employment and 90% salary continuation during training
- Free charging for your electric vehicle at the Gerlafingen site
- Discounted access to fitness and physio center offers
- Brands for employees & benefits at work
- Wellbeing@Work with Mario Kart racing, a silent room, table football, apéros and team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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