Hybrid HR and Training Officer

at Axcess Merchant Services

• Job title: HR and Training Officer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Leeds, United Kingdom

About the role

• HR & Training Officer at Axcess Payment Services delivering training programs and supporting HR processes in Leeds office. Hybrid role combining HR administration with in-house training.

Responsibilities

• Plan, organise, and independently deliver engaging induction and refresher training sessions for new and existing employees.
• Develop, update, and maintain training materials, ensuring content is accurate, consistent, and aligned with business goals.
• Collaborate with managers, subject matter experts, and external providers to deliver specialist sessions and gather feedback.
• Track participation, monitor effectiveness, and follow up with employees and line managers to identify improvements.
• Support training logistics, including scheduling, attendance tracking, and reporting, while contributing to continuous improvement initiatives to enhance employee development and engagement.
• Conduct DBS and reference checks for new hires.
• Manage onboarding and offboarding processes, including inductions and HR system setup.
• Maintain accurate and confidential employee records in line with GDPR.
• Track staff absences, annual leave, and sickness records.
• Prepare HR documents, letters, and reports.
• Act as the first point of contact for HR platform queries.

Requirements

• Confidence to run training sessions independently (face-to-face and virtually) and support employee development.
• Strong administrative and organisational skills with keen attention to detail.
• Excellent written and verbal communication skills.
• Professional approach to handling confidential information.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to multitask, prioritise, and manage deadlines.
• Willingness to learn and develop HR and training knowledge.
• **Nice to have:**
• Familiarity with HR software or databases.
• Basic understanding of payment processing or financial services.

Benefits

• Full training and mentorship from HR and Training teams.
• Career progression opportunities in a growing, dynamic business.
• Friendly, collaborative working environment.
• Hybrid working flexibility (minimum of 3 days in the Leeds office).
• 22 days annual leave, increasing by 1 day per calendar year of service, up to 25 days.
• Your birthday off.
• Workplace pension.