Hybrid Senior Account Manager

at Auror

• Job title: Senior Account Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $130,000 - $155,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Swift
• Location requirements: Hybrid, Denver, United States

About the role

• Retail Partnerships Manager driving revenue growth and long-term strategic partnerships for Auror. Leading enterprise accounts in crime prevention within the retail industry.

Responsibilities

• Own Tier 1 revenue growth through structured account planning, whitespace identification, and alignment to executive business objectives.
• Drive upsell, cross-sell, and renewal outcomes end-to-end, leading discovery, business case development, negotiation, and close.
• Maintain disciplined use of Salesforce, Trumpet, and core sales tooling to ensure forecast accuracy, pipeline hygiene, and commercial visibility.
• Systematically multi-thread across economic buyers and executive sponsors to accelerate deal velocity and de-risk revenue.
• Anchor commercial decisions in quantified value and ROI, structuring multi-year agreements to maximize retention and ARR growth.
• Lead executive presentations, demos, and strategic discussions that articulate the value of our platform in a way that resonates with decision-makers.
• Deeply understand their business operations and context to help embed Auror Core and added functionality within their organization.
• Establish and deepen relationships with senior retail executives and Asset Protection / Loss Prevention leaders.
• Lead strategic conversations that tie Auror’s platform to enterprise priorities and measurable business impact. And position Auror as a long-term, enterprise-wide partner.
• Manage customer expectations and internal alignment, ensuring product requests, escalations and commercial commitments are structured and strategically prioritized.
• Be an industry advocate, representing Auror at key events and shaping the way the retail sector approaches crime prevention.
• Partner with Account Executives during pilot and early deployment phases for Tier 1 customers.
• Assume full commercial ownership post-initial contract.
• Build 12–24 month expansion roadmaps aligned to customer objectives.
• Remove roadblocks and mitigate risks to swift deployment and expansion.
• Partner closely with Customer Success, who leads Business Reviews and value realization.
• Partner with Product and Marketing to support strategic growth initiatives.
• Maintain accurate forecasting and pipeline discipline.

Requirements

• Proven Enterprise Sales experience including success managing and expanding enterprise accounts.
• Fluency in both English and Spanish (written and verbal) is required for this role.
• Strong commercial acumen with experience closing expansion and renewal deals.
• Skilled negotiator comfortable leading multi-year SaaS contract discussions.
• Executive presence with the ability to influence senior stakeholders.
• Analytical and data-informed in building account strategy.
• Self-motivated and highly organized with disciplined pipeline management.
• Comfortable operating in a dynamic, high-growth environment.
• Willingness to travel up to 30%.
• Nice to have:
• Experience in retail, Asset Protection, or Loss Prevention environments.
• Experience operating within a land-and-expand SaaS model.

Benefits

• Competitive salary range: Depending on level of experience, between a base of $130,000 - $155,000 (IC5) 60/40 split
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including Wellness Days, and up to $500 USD for expert sessions every year.
• Health care plan (Medical, Dental & Vision): Auror covers 100% of the cost of your individual health insurance plan with Anthem & Metlife.
• Family-friendly: We offer comprehensive paid parental leave - 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available to all Aurors from day one.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.