Dunning/Collections Specialist managing dunning and collections processes for Deutsche Börse Group's Data Services department. Handling client communications and invoicing issues with internal and external stakeholders.
About the role
- Collections Specialist managing accounts receivable tasks for AuditBoard. Responsible for invoicing, collections outreach, and ensuring timely payments from clients.
Responsibilities
- Report to the AR Lead as a member of a dedicated AR Specialist team
- Complete vendor setup forms and perform vendor portal/PO process setup including verification calls and legal ticket submissions.
- Submit invoices through vendor portals.
- Distribute invoices utilizing Tesorio campaigns via the company’s AR group email, and ensure all clients remain informed on their outstanding debts and deadlines
- Identify delinquent accounts, manage the dunning process, and perform outreach efforts to encourage the timely collection
- Action solutions to client invoicing or collections issues, communicating and escalating as appropriate
- Manage cash applications and review the status of accounts to identify inconsistencies
- Engage in sometimes difficult conversations while maintaining an always-professional and customer-first attitude
- Assist with accounting close, general operational activities, and ad hoc projects as needed
Requirements
- Bachelor's degree
- 2+ years of experience in Accounts Receivable, operational accounting, or general bookkeeping
- Proven written and interpersonal skills that come with customer-facing experience
- Detail-oriented with high standards of accuracy
- Motivated team player with strong communication and time-management competencies
- Excellent knowledge of MS Office and GSuite tools
- Experience with NetSuite and Salesforce preferred
Benefits
- Live your best life (LYBL)! $200/mo for anything that enhances your life
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Employee resource groups
- Opportunities for team and company-wide get-togethers!
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