Lead business unit work teams in a call center/bank operations environment at M&T Bank. Monitor workflows, document processes, and resolve customer issues in a hybrid role.
About the role
- Dunning/Collections Specialist managing dunning and collections processes for Deutsche Börse Group's Data Services department. Handling client communications and invoicing issues with internal and external stakeholders.
Responsibilities
- Dunning/Collection process within the Data Services department
- Clarification of outstanding payments with Customers (Business-to-Business)
- Daily interaction with internal and external stakeholders
- Investigation of invoicing issues to ensure payments are timely processed
- Ability to solve difficult situations using own judgment and sense of initiative
- Willingness to propose process improvements and developments
Requirements
- At least 1-3 years of relevant professional experience in Finance/Accounting/Customer Service environment, specially in Accounts Receivables
- Strong follow-up skills and ability to handle multiple tasks
- Solution and goal-oriented, and self-driven approach to address daily challenges
- SAP R3, S4/HANA knowledge is an advantage
- Good command of MS Office
- Detail oriented and strong analytical skills
- Excellent organizational, communication and relationship building skills
- Great language skills in written and spoken English are required. German and/or other European languages are a plus
Benefits
- Hybrid Work and Flexible working hours
- Work from abroad - 12 days of remote work from EU countries per year
- Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
- Health & Wellbeing - fully covered Multisport card, life & accident insurance, 100% salary contribution during sick leave (up to 56 days)
- 25 vacation days
- Mobility - fully covered public transport in Prague & free parking
- Flexible Benefit Account (Pluxee) - 1200 per month
- Group Share Plan - discount on company shares
- Free Access to E-Learning Platforms, Internal Development Programs, Mentoring & Learning Budget
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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