Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
MA
Onsite Associate C2C Collections Process Expert
Posted 4 weeks ago
About the role
- Collections Process Expert responsible for leading service levels and delivering high-quality finance services. Chasing outstanding invoices and enhancing process improvements for clients.
Responsibilities
- Participate in or lead the achievement of service levels, key measurement targets of the team
- Deliver a high quality and cost-effective service that drives compelling business outcomes
- Ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements
- Responsible for chasing outstanding invoices from customers of our clients
Requirements
- Entry and mid-Junior level in a Finance Administration role
- Strong team player with the ability to build good relationships with their stakeholders
- Able to act on own initiative with regular supervision
- Understands when to seek guidance/escalate
- Supports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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