Associate Director - Credit/Collections managing operational aspects and leading credit and collections team at AT&T. Driving strategies for credit risk and collections management in a fast - evolving environment.
About the role
- Claims Adjuster investigating incidents and managing collections for Puget Sound Energy. Conducting thorough investigations and providing litigation support while maintaining a customer-focused approach.
Responsibilities
- Investigate incidents, evaluate liability, and scrutinize property damages
- Travel throughout service territory to attend small claims court hearings
- Represent the company in Small Claims hearings, mediations, and settlement negotiations
- Conduct onsite investigations as needed
- Perform thorough investigation of incidents involving property damages
- Provide litigation support to attorneys
- Enter required damage-claim billing information into cross-functional systems
- Be on call for emergencies on a 24-hour basis
Requirements
- 4-5 plus years experience in utility operations or claims adjusting
- Familiarity with the civil justice system
- Knowledge of insurance (specifically casualty claims adjusting)
- High level of interpersonal skills (verbal and written)
- Ability to effectively interact with senior management and Union leadership
- Computer skills, including Microsoft Word and Excel
- Demonstrated ability to work effectively in high-stress conditions
- Knowledge of tort and civil law
- Working knowledge of company’s operating tariffs, Washington State statutes, and administrative regulations
Benefits
- Medical, dental, and vision insurance
- Basic life and disability insurance
- Voluntary Supplemental life insurance
- Accidental death and dismemberment insurance
- Flexible spending accounts for health care and dependent daycare
- Employee Assistance Program (EAP)
- 401(k) investment option
- Cash balance retirement plan
- Paid Time Off (PTO)
- Paid Holidays
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