Collections Senior Process Associate at Genpact managing customer accounts and performing cash collection activities. Collaborating with teams to resolve disputes and analyze customer accounts in a hybrid work setting.
About the role
- Assistente de Cobrança no Centro de Excelência Votorantim lidando com clientes inadimplentes. Foco em recuperação de dívidas e renegociação através de contato ativo e receptivo.
Responsibilities
- Collections Assistant to join the Votorantim Center of Excellence collections team.
- Outbound and inbound contact with delinquent customers to renegotiate debts.
- Debt recovery.
- Support for administrative collections using alternative renegotiation channels (WhatsApp and e-mail).
- Renegotiation strategies and positive communication with customers.
Requirements
- Outbound and inbound contact with delinquent customers to renegotiate debts;
- Debt recovery;
- Support for administrative collections using alternative renegotiation channels (WhatsApp and e-mail);
- We work with individual and team targets, aiming to reduce delinquency and increase recovery;
- Renegotiation strategies;
- Positive and effective communication with customers and the team;
- Experience in outbound and inbound collections is a plus;
- Good interpersonal skills and teamwork;
- Strong argumentation, persistence, empathy;
- Motivated and curious to learn;
- Ability to work with multiple systems simultaneously and to make quick entries;
- Proficiency with technology and strong keyboard skills;
- Persuasion skills aimed at increasing debt recovery;
- Microsoft Office tools (Outlook and Excel primarily);
- Negotiation techniques;
- High school diploma.
Benefits
- Our offices are located in São Paulo and Curitiba, Brazil, and in Lima, Peru. We provide services to Votorantim’s investee companies; our structure is formed by Shared Services Centers providing Finance, Accounting and Taxes, Human Resources, Real Estate Solutions and Information Technology. We were founded to generate value through the relentless pursuit of operational excellence, customer intimacy and innovation.
- We believe talented professionals are everywhere, and therefore our openings are open to everyone, regardless of race, gender, sexual orientation, gender identity and/or disabilities.
- Visit https://votorantimcoe.gupy.io/ to learn more about the CoE.
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