Mortgage Collections Specialist contacting members to manage delinquent loans and checking accounts. Negotiating arrangements to restore accounts to good standing with effective communication skills.
About the role
- Collections Analyst managing outbound communications with customers to resolve balances. Collaborating with internal teams to support timely issue resolution in Vodafone's Credit to Collections team.
Responsibilities
- Conduct outbound calls to customers regarding outstanding balances and provide account-related information.
- Document all customer interactions and update account records accurately.
- Follow up on customer commitments and ensure timely resolution of queries.
- Collaborate with internal teams such as Accounts Payable, Treasury, and local market stakeholders.
- Deliver daily reports including cash position, invoicing volumes, debtors ageing, and AR reports.
- Support audit requirements and ensure compliance with internal controls.
- Analyse reports and propose corrective actions to improve cash flow and reduce bad debt.
- Adhere to organisational objectives and contribute to cost reduction initiatives through automation and process optimisation.
Requirements
- Holds a B.Com, Master’s in Finance, or Diploma in Finance.
- Possesses solid understanding of the Order to Cash process and basic accounting principles.
- Experienced in outbound collections and reconciliation activities.
- Proficient in Microsoft Excel and ERP systems such as Oracle or SAP.
- Demonstrates strong analytical and problem-solving capabilities.
- Communicates effectively, both verbally and in writing, with internal and external stakeholders.
- Understands B2B customer dynamics and debt collection processes.
- Familiar with forecasting tools for cash flow prediction and AR reporting.
Benefits
- Opportunity to work in a global shared services environment with exposure to cross-functional teams.
- Be part of a team that drives financial efficiency and customer satisfaction.
- Gain experience in telecom industry operations and financial reporting.
- Contribute to impactful initiatives that improve cash flow and reduce revenue leakage.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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