HR Generalist responsible for performance management and compensation processes at Founders Federal Credit Union. Ensuring timeliness and accuracy across all systems related to employee information.
About the role
- HR Operations Analyst providing effective HR support for employees and managers across global locations. Requires expertise in Workday, ServiceNow, and HR processes with 6-10 years experience.
Responsibilities
- Provide an effective and proactive HR support service to employees and managers located across the world.
- Understands the importance of accuracy and has high attention to detail.
- Driven, highly organized, can identify and focus on priorities and deliver to deadline.
- Resilient, can work under pressure, doesn’t show frustration, and lose composure when facing resistance.
- Customer-focused, passionate about meeting the requirements of internal and external stakeholders.
- Strong interpersonal skills; can build effective relationships with internal and external stakeholders at all levels.
- Confident, diplomatic, and tactful.
- Proactive, works effectively on own initiative and requires little guidance.
- Demonstrates high levels of confidentiality.
- Able to work with high levels of autonomy and as part of a team.
- Should have handled the employee life cycle management (Hire to Retire).
- Managing a variety of HR processes in accordance with regional policies and procedural guidelines (Asia Pacific/India).
- Demonstrate good proficiency in HR processes and standard operating procedures.
- Managing & Coordinating queries on Case management tool.
- Producing standard correspondence to employees & external parties.
- Liaising with employees, line managers and other HR colleagues.
- Working closely with the HR Community and COE’s.
- Proactively contributing to improvements within the department.
- Supporting the People’s Hub team with ad-hoc projects.
- Manage escalations, root cause analysis and provide it to Team Lead/Line manager.
- Process complex cases/transactions and be back up for the team.
Requirements
- Experience, preferably in a HR Shared Services function supporting UK/Middle East & Africa/US/Canada/Asia Pacific.
- Preference will be given to candidates with experience and knowledge on Workday and ServiceNow Applications.
- Good IT skills, particularly MS Word, Excel, Outlook.
- Fluent English - excellent verbal and written communication skills.
- Strong administrative ability, managing a complex and varied workload.
- Potential to develop as the team grows.
- Previous experience in a front-facing customer service role and/or project experience is desirable.
- Should be flexible to work in multiple shifts.
- Graduate or Postgraduate with minimum 6 - 10 years of experience in HR shared services or similar environment.
Benefits
- Varied, interesting and meaningful work.
- A hybrid working environment with flexibility and great opportunities.
- Opportunities for training and, as the team grows, career progression or sideways moves.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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