Customer Success Manager leading a team for trial enablement and adoption in law firms. Collaborating with Sales, Marketing, and Product for enhanced customer engagement and onboarding strategies.
About the role
- Onboarding Success Manager for athenahealth collaborating with healthcare clients on successful athenaOne implementations. Leading project teams to ensure quality go-lives and alignment with customer goals.
Responsibilities
- Lead customers through the organizational, workflow, and behavioral changes required to successfully adopt athenaOne.
- Help stakeholders understand the impacts of new processes.
- Operate within a matrixed team structure to drive accountability and coordinate day-to-day project activities across a portfolio of customers.
- Proactively communicate project status, risks, mitigation strategies, and scope or timeline changes to both internal teams and customers.
- Set clear, accurate expectations around athena’s product capabilities and service model.
- Provide thoughtful, consultative guidance on recommended workflows and best-practice use of athenaOne.
Requirements
- Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely related field.
- 5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR).
- Minimum three years of project management experience leading complex, multi-stakeholder engagements, ideally within a services or SaaS implementation setting.
- Executive-level communication and interpersonal skills.
- Direct experience with revenue cycle management at a healthcare-related practice or company a strong plus.
- Familiarity or experience working in an established medical specialty a strong plus.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Employee assistance programs
- Tuition assistance
- Commuter support
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