Customer Service Specialist managing sales and customer inquiries at Atento. Identifying needs and offering solutions within a call center environment in Salvador, Brazil.
Responsibilities
Inbound customer service with sales, aimed at identifying customer needs, answering questions, performing procedures, and offering products and/or services.
The agent must identify the customer's needs and provide a practical, objective solution following the product/service procedures;
Sales of products and services;
Specific technical tasks: call center service offering voice and data telephony products or services, working with service packages for residential or mobile phone lines, data packages, broadband, and fiber services;
Use systems to record interactions and process service-related actions.
Requirements
Minimum age of 18 years;
Completed secondary education (High School diploma);
Strong verbal communication skills and persuasive ability;
Negotiation and argumentation skills;
Basic computer skills and typing ability;
Availability to attend training, in-person or online;
Access to a computer or laptop for training;
Availability to work on-site (in-person);
Easy access to the Atento Cabula unit.
Benefits
Transportation allowance;
Meal and/or food allowance;
Life insurance;
Funeral assistance;
Childcare/babysitting assistance and support for children with disabilities;
Employee discounts on products;
Dental care coverage;
Medical assistance (healthcare coverage);
Discounts on gyms / sports activities;
Educational partnerships with course discounts;
Career development plan;
Pet health plan.
Job title
Inbound Customer Service Specialist (SAC) with Sales
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