Customer Service Coordinator assisting Capital One customers with virtual support. Requires strong customer focus, internet connectivity, and virtual office setup.
About the role
- Customer Service Representative at Evert Etiketten GmbH, a leading European label manufacturer. Responsible for order processing, customer consultations, and technical communications within a dynamic team.
Responsibilities
- Efficient order processing: Manage the entire order handling process, from receipt through processing and follow-up.
- Systematic data maintenance: Ensure accurate master data management to guarantee smooth production processes.
- Technical communication: Coordinate technical details directly with operations management and support the technical implementation of our projects.
- Cross-department coordination: Work closely with the field sales team, the central estimating department and the complaints department to provide optimal customer support.
- Customer support: Advise customers on pricing, delivery dates and technical details, delivering excellent service.
Requirements
- Degree in printing and media technology or vocational training as a printer/media technologist (m/f/d).
- Experience in the printing industry.
- Experience in customer support for self-adhesive labels.
- Confident use of IT systems, particularly MS Office.
- Strong communication skills, teamwork, and a high degree of flexibility and reliability.
Benefits
- 30 days of annual leave to support rest and work–life balance.
- Company pension scheme for your future security.
- Performance-related remuneration and the opportunity to take on responsibility in an innovative, growth-oriented company.
- Scope for independent responsibility within a dynamic team with exciting development opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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