HR Business Partner at AssistRx supporting high-volume business units with a focus on employee relations and compliance. Navigating complexities in healthcare operations and fast-paced environments.
Responsibilities
Partner with operational and people leaders in high-volume, performance-driven environments to align HR strategy with business objectives
Provide hands-on guidance for employee relations, performance management, attendance, conduct, and policy application at scale
Lead and resolve complex employee relations issues, including investigations common in call center and production-style settings
Coach leaders on managing large teams, improving engagement, reducing attrition, and driving accountability
Analyze workforce trends such as attrition, attendance, performance distribution, and employee relations patterns to proactively mitigate risk
Ensure compliance with employment laws and internal policies, partnering with Legal as needed
Support workforce planning, organizational changes, and restructuring initiatives in a scaling operation
Serve as a calm, credible advisor during high-pressure situations, escalations, and sensitive employee matters
Collaborate with HR Centers of Excellence to deliver scalable solutions that support frontline and leadership populations
Model sound judgment, consistency, and fairness in decision-making across large employee groups
Requirements
5+ years of progressive HR experience, with significant time supporting high-volume or call center–style environments
Proven expertise in employee relations, investigations, and performance management at scale
Strong working knowledge of federal and state employment laws in operational settings
Experience partnering with leaders who manage large, frontline teams
Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience)
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