Head of HR Operations responsible for building a scalable HR function for Leads.io across various countries. Supporting managers with HR challenges and shaping the company's people strategy.
About the role
- HR & Operations Hub Manager overseeing HR operations and compliance in Malaysia. Supporting the establishment of the hub as the primary resource center for APAC operations.
Responsibilities
- Own and manage the full employee lifecycle in Malaysia including recruitment, onboarding, performance management, employee relations, and offboarding
- Ensure accurate and timely end-to-end payroll processing, including oversight of statutory contributions and compliance requirements
- Maintain full compliance with Malaysian employment legislation and regulatory requirements
- Act as the primary HR representative and trusted advisor for the organisation in Malaysia
- Oversee office operations and facilities management to ensure a professional, compliant, and well-managed workplace
- Develop, implement, and maintain HR policies, procedures, and documentation in line with Malaysian legislation and company standards
- Provide regular HR, people metrics, and payroll reporting to UK leadership and the global People team
- Establish and manage HR operations in Malaysia as the company’s primary people and resource hub for APAC
- Support the transition from the current Employer of Record (EOR) arrangement to a locally incorporated entity
- Implement scalable HR processes and governance frameworks to support future workforce growth
- Conduct regular HR compliance audits to ensure policies, documentation, and processes remain compliant and up to date
- Support the development and scaling of Malaysia as the company’s primary people and resource hub for APAC operations
- Support and manage general finance related tasks for the APAC region as required
Requirements
- Degree educated, preferably in Human Resources, Business Administration, Law, or a transferable discipline
- Professional HR qualification preferred (e.g. MIHRM, CIPD, or equivalent)
- Minimum 5–7 years’ experience in Human Resources within Malaysia, with hands-on responsibility for HR operations and employee relations
- Strong practical knowledge of Malaysian employment legislation, including the Employment Act 1955 (as amended), Industrial Relations Act, and relevant statutory obligations
- Proven experience managing the full employee lifecycle, including recruitment, onboarding, performance management, employee relations, disciplinary procedures, and offboarding
- Demonstrated experience handling employee relations matters, including grievances, disciplinary processes, domestic inquiries, performance improvement plans, and terminations in compliance with Malaysian labour law
- Previous finance department general administration and task management
- Experience managing or overseeing end-to-end payroll processes and statutory submissions including EPF, SOCSO / PERKESO, EIS, and PCB (LHDN)
- Experience operating in a standalone HR role or within a small HR team, with the ability to independently manage HR operations
- Experience developing or implementing HR policies, processes, and governance frameworks aligned with local legislation and organisational standards
- Experience working with or managing Employer of Record (EOR) arrangements, entity setup, or HR infrastructure build-out is highly desirable
- Strong organisational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
- Ability to work independently with confidence, sound judgement, and minimal supervision
- High level of integrity and professionalism when handling confidential employee information
- Clear communication skills and ability to work effectively with international stakeholders and leadership teams.
Benefits
- Generous leave + Public Holidays
- Paid Charity Day
- Flexible working hours and with hybrid working
- Company-provided equipment
- Annual training and development budget
- Extensive opportunity to grow your career at an innovative FinTech
Job title
Job type
Experience level
Salary
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Degree requirement
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