Clinical Support Specialist supporting patients in utilizing MedRhythms' innovative neurotherapeutics device and ensuring seamless onboarding. Engaging with caregivers and resolving inquiries effectively while maintaining high standards.
About the role
- Customer Service Agent providing customer-focused service for Carlisle Brass. Handling customer orders and supporting sales growth in a busy environment while meeting KPIs and building relationships.
Responsibilities
- Ensuring customer orders across all communication channels are processed quickly and efficiently to ensure a smooth order flow to the warehouse.
- Providing detailed product and service information to our customers.
- Ensuring that problems are resolved, and enquiries are dealt with fully.
- Achieving, maintaining and improving KPI’s, both departmental and personal.
- Maintaining customer records by updating account information.
- Building positive relationships with customers and our sales teams.
- Processing and supporting our Managed Account Customers via a variety of software packages, web processing and EDI ordering where necessary.
Requirements
- A mind-set that always puts the customer first.
- Excellent written and verbal communication skills.
- The ability to manage multiple priorities and deadlines.
- Strong MS Office skills.
- Commercial acumen.
- A mind-set for continuous improvement.
- Used to a busy and vibrant environment.
- A proven track record of hitting targets.
- Used to working as part of a team.
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