Customer Service Representative II for TekniPlex handling client orders and inquiries in a hybrid role. Collaborating across teams within a global manufacturing context to ensure customer satisfaction.
About the role
- Retirement Support Specialist at Ascensus assisting clients with 401k plans and ensuring data integrity. Responsible for client outreach, communication, and reporting processes.
Responsibilities
- Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
- Assist clients with census updates to produce compliance tests and employer calculations.
- Participate in proactive call and email campaigns to inform clients on various deliverables regarding their 401k plan.
- Assist Client Services with the creation of necessary reporting for the FDI reports.
- Apply a quality control/review process to all reports produced before they are delivered to the end user.
- Reply to client requests for information via email, outbound call, or internal workflow.
- Maintain detailed workflow documentation for all functions and tracking for all reports provided.
- Provide timely, exceptional service, including problem solving and issue resolution with minimal inconvenience to clients.
- Provide effective verbal and written communications in a clear, concise, and informative manner.
- Make outbound calls to clients for various call campaigns and follow up on verification of client’s data.
- Provide backup assistance for functions previously owned by Shared Services.
- Maintain a professional and positive approach in all internal and external communications.
Requirements
- Bachelor’s degree in business or related field, or equivalent work experience.
- Knowledge of information systems and technology; ability to create ad hoc reports.
- Microsoft Office knowledge required.
- Ability to evaluate data integrity.
- Strong written and verbal communication skills.
- Excellent evaluation and problem resolution skills.
- Detail oriented.
- Ability to work unsupervised as required, but also work within and contribute to maintaining a highly cohesive team environment.
- For virtual remote positions, we require an uninterrupted workspace during business hours and an internet work speed of 25 MBps or better.
Benefits
- Health insurance
- Retirement plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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