Intern, Digital Product Management at Hyatt enhancing planner digital experience through data, user insights, and journey mapping. Collaborating with teams to drive adoption of Hyatt’s direct channels.
About the role
- Product Owner leading end-to-end delivery of digital products for customer engagement. Collaborating across teams to optimize customer service and drive AI adoption in product development.
Responsibilities
- Lead the end-to-end project delivery across Digital Serve & Support product portfolio
- Manage the lifecycle of products from ideation to ongoing support
- Drive the adoption of AI solutions and enhance customer experience
- Build strong relationships with business leaders and manage change
- Monitor product performance and drive continuous improvements
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, Business, or related field
- 5+ years of experience in digital product management, product ownership, or product enablement
- Excellent interpersonal skills including negotiation and conflict resolution
- Deep understanding of digital-first strategies and customer experience optimization
- Demonstrated expertise in AI, machine learning, or advanced analytics
- Proficient in tools such as Jira, Confluence, Contentful, and digital analytics
Benefits
- Diversity leads to better outcomes
- Continuous growth with learning budgets
- Internal bootcamps and certification bonuses
- Support for personal and professional development
- A culture rooted in collaboration and growth
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