Critical Situation Manager resolving critical customer situations at nShift, ensuring efficient resolution and communication for improved customer experience.
About the role
- Delivery Manager overseeing product initiatives for the engineering team at Arbor, enhancing school management tools. Focus on planning, coordination, execution, and improvement of delivery processes.
Responsibilities
- **Core responsibilities**
- Develop and manage delivery plans for assigned products or projects, ensuring they align with defined objectives, timelines, and priorities.
- Translate product and business requirements into actionable sprint and release plans, balancing workload, dependencies, and available capacity.
- Collaborate closely with Product Managers, Engineering Managers, and Technical Leads to define scope, assess feasibility, and plan sequencing.
- Coordinate with stakeholders to communicate plans, manage expectations, and ensure alignment on delivery goals and milestones.
- Provide regular visibility into delivery progress, risks, and mitigation actions to ensure predictable and transparent execution.
- Drive day-to-day delivery operations, ensuring timely progress and quality of deliverables.
- Track and report delivery KPIs (timelines, throughput, quality metrics) and escalate risks as necessary.
- Coordinate cross-functional teams, third-party vendors, and external dependencies to ensure delivery success.
- Ensure delivery standards and Agile practices (Scrum or Kanban) are consistently followed.
- Oversee smooth handovers to Service Delivery and Support teams post-launch.
- Identify and implement process improvements to enhance efficiency, predictability, and quality.
- Maintain delivery documentation, onboarding materials, and process guidelines.
- Participate in post-launch reviews to capture learnings and embed continuous improvement.
- Support performance testing, penetration testing, and load testing coordination for products as applicable.
- Contribute to team capability growth through learning and knowledge-sharing initiatives.
Requirements
- About you
- 8–12 years of experience in IT or product delivery, with at least 3–5 years in a delivery management or project leadership role.
- Strong stakeholder management and communication skills across technical and business teams.
- Solid understanding of software delivery lifecycles, technical dependencies, and Agile practices.
- Proven ability to plan, track, and coordinate multiple delivery streams.
- Analytical and problem-solving mindset with focus on driving measurable outcomes.
- Comfortable working in dynamic environments with shifting priorities.
- Excellent communication and presentation skills for both technical and non-technical audiences.
- ****Bonus skills**
- Proficiency in Jira, Atlassian Product Discovery, and Confluence.
- Exposure to delivery metric tracking tools like Amazon QuickSight.
- Awareness of penetration testing, performance testing, and load testing processes.
- Experience in managing product delivery for cloud-based (SaaS) platforms.
- Familiarity with key ISO standards (QMS, ISMS, BCMS)
- Experience in Education technology (EdTech)
Benefits
- What we offerThe chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
- Flexible work environment (3 days work from office)
- Group Term Life Insurance paid out at 3x Annual CTC (Arbor India)
- 32 days holiday (plus Arbor Holidays). This is made up of 25 days annual leave plus 7 extra companywide days given over Easter, Summer & Christmas
- Work time: 9.30 am to 6 pm (8.5 hours only)
- Compensation - 100% fixed salary disbursement and no variable component
- **Interview process
- Phone screen
- 1st stage
- 2nd stage
- **We’re committed to making our recruitment process fair and comfortable for everyone. If you need any reasonable adjustments during the application or interview stages, please contact our team at **[email protected]****.**
- Kindly note that applications will only be considered when submitted through our Careers page.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Executive Business Manager working with Odevo UK's CEO and CFO to streamline operations. Enhancing executive decision - making and engagement with senior stakeholders in a fast - paced environment.
Senior Programmatic Manager optimizing campaign performance across programmatic platforms for Jellyfish. Collaborating with clients and teams, mentoring junior staff, and driving strategic growth.
Vendor Field Response Manager overseeing vendor performance and service in transportation for school systems. Responsible for incident response, field audits, and vendor coordination in Minneapolis.
Sustainability Manager leading operational decarbonisation within M&G’s global corporate operations. Advising on environmental management and sustainability efforts with a focus on compliance and reporting.
Configuration Manager bridging engineering and production, ensuring smooth technical data flow for defense innovations. Collaborating with teams to manage BOM and manufacturing documentation effectively.
Engagement Lead at Satori Analytics responsible for managing client relationships and driving account growth. Overseeing delivery, mentoring team members, and strategizing for account success.
Senior Development Manager overseeing delivery of new affordable housing developments. Leading a team to ensure project compliance and high - quality execution for Incommunities.
Area Sales Manager responsible for revenue growth and relationship building in Downstream division. Leading sales efforts and ensuring customer needs are met with technical solutions.
Operational Manager for Alpheus managing MRA operations and maintenance, ensuring compliance and performance across Northern Operations.