Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
About the role
- Intern working with Customer Experience team to implement CRM case management processes. Collaborating with project lead and various managers for business impact.
Responsibilities
- Work with the project team to understand and outline the case management tool needs for the Customer Experience team as a whole. Identification of common support needs and opportunities to apply consistent, standard processes.
- Provide assistance in review and validation of team/customer data (email boxes, contacts globally).
- Create customer specific profile/rules details based on LP details.
- Update team template
- Support implementation team
- Final project to be delivered to APL Logistics management.
Requirements
- Supply Chain, Logistics, or related field of study
- Experience with large data sets and story telling
- Strong knowledge of Excel, formulas, pivot tables, charges / graphs
- Self-managed
- Strategic thinking
- Candidates must be within 250 miles of an APL Logistics facility or office.
Benefits
- one (1) hour of paid sick time for every thirty (30) hrs worked, and up to a maximum of forty-eight (48) hrs each calendar yr.
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