Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- CRM Executive at AnyVan managing customer journeys and lifecycle communications across UK and EU. Optimizing engagement strategies and collaborating with teams to drive customer value.
Responsibilities
- Own day-to-day campaign execution, building emails, setting up journeys and QA-ing every detail to ensure accurate, on-brand, error-free comms for the right audience
- Analyse campaign performance, dig into the data to understand what’s working, surface issues early, and recommend smart improvements
- Deliver customer and commercial value, partner with product, data and commercial teams to ensure every initiative drives strong ROI and a better experience
- Work across multiple channels, email, SMS, web, calls and more, keeping everything running smoothly using HubSpot
Requirements
- 1-3 years' marketing experience, with a passion for CRM and lifecycle communications
- The ability to work at pace, balancing planned campaigns with fast-moving, reactive opportunities
- A collaborative, energetic approach, you’re someone who brings ideas and momentum
- Tech-savvy and quick to learn new tools (experience with HubSpot or equivalent is a bonus)
- Data-driven, you’re confident analysing performance, investigating issues, A/B testing and optimising journeys
- Curiosity and a growth mindset, you’re always testing, learning and improving
- Alignment with our values and a desire to make a meaningful impact
- Based in the UK and able to commute to Hammersmith at least 3 days a week
- Please note: we’re unable to offer visa sponsorship for this role
Benefits
- DE&I
- We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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