Customer Service Executive handling customer inquiries and coordinating service processes in logistics. Collaborating with various teams to ensure efficient customer service and document management.
About the role
- Program Support Specialist at AnaVation supporting execution of annual professional conferences. Involves event support, documentation, and data analysis.
Responsibilities
- Provide support for events, including development of collateral material, reviewing presentations, providing on-site support, post-event documentation, and close-out activities
- Provide copy edits and document formatting, grammatical function-review correspondence, and formatting
- Prepare correspondence, documents, and maintain project team calendar
- Develop and maintain program schedules and calendar
- Attend and take meeting minutes, prepare meeting reports, and track actions to completion
- Collect information for reporting and project status
- Collect and analyze data to determine trends and inform programmatic changes
- Assist with planning and operations activities, including coordinating customer meetings, editing and review of documents, and development of background information
- Assist in conducting and supporting business, financial, and management-related research and analyses and communications activities (i.e., dashboard, topical, and presentations)
- Support publication and media distribution process
- Support website and program-specific systems. Individual must be a quick learner and comfortable with data and information systems.
- Some travel required (~10% annually).
- Physical requirements: must be able to lift up to 25-50lbs.
Requirements
- Active Secret Clearance
- 3-5 years’ experience
- Excellent attention to detail
- Individual must have an intermediate to advanced knowledge of Excel, PowerPoint, Word, and Adobe Acrobat.
- Must have extensive experience developing and editing documents using MS Word and PowerPoint
- Must have extensive experience manipulating and reporting data using MS Excel
- Must have extensive experience in creating, editing, and developing documents and forms in Adobe Acrobat
- Must have strong multitasking skills
- Strong interpersonal skills and a “customer service” mentality with the ability to work effectively both independently and collaboratively with other team members and resolve practical problems
- Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone, and in writing
- Strong writing and editing skills
- Strong communication skills
- Excellent research and analytical skills
Benefits
- Generous cost sharing for medical insurance for the employee and dependents
- 100% company paid dental insurance for employees and dependents
- 100% company paid long-term and short term disability insurance
- 100% company paid vision insurance for employees and dependents
- 401k plan with generous match and 100% immediate vesting
- Competitive Pay
- Generous paid leave and holiday package
- Tuition and training reimbursement
- Life and AD&D Insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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