Customer Service Representative providing assistance in a fast - paced inbound call center for Financial Institutions. Handling account inquiries, transactions, and ensuring customer satisfaction.
About the role
- Account Customer Service Coordinator at Ryder providing high-level service to key clients in supply chain solutions. Building relationships and managing client inquiries with a proactive approach.
Responsibilities
- Build and maintain a strong working relationship with assigned client(s).
- Respond timely to all inquiries from assigned client(s) via email and/or phone
- Prepare, update and develop client jeopardy orders reports.
- Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations.
- Identify and analyze trends and patterns of RLM operational issues that are causing the jeopardy issues.
- Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
- Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
Requirements
- H.S. diploma/GED required
- Three (3) years or more in a Customer Service role or equivalent required
- One (1) year or more in related Client Account Specialization preferred
- Basic math skills beginner required
- Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required
Benefits
- Medical, Dental, Vision
- Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Business Relationship Support Specialist at Wells Fargo managing a complex portfolio of customers and improving processes. Collaborating with internal teams to resolve customer issues and ensure compliance.
Global Customer Service Director overseeing customer service function across regions for Oticon Medical. Responsible for building a high - performing service model and leading an international team.
Retail Sales Consultant providing exceptional in - store customer service at Telstra. Empowering customers with product knowledge and solutions to enhance their telecommunications experience.
Retail Sales Consultant at Telstra providing customer service and tech solutions. Responsibilities include helping customers, meeting sales targets, and collaborating in a team environment.
Customer Service Representative for Coats providing service and support to customers across India. Managing orders, queries, and promoting digital solutions to enhance customer experience.
Operations Support Specialist providing operational support through data entry and analysis in a global engineering firm. Focused on efficient processing of purchase orders and assisting with project management.
Product Support Specialist providing technical support and training for users of SaaS operational management systems. Collaborating with clients and development teams to ensure successful resolutions and enhance user satisfaction.
Customer Support Representative guiding customers by addressing product inquiries via email and chat. Documenting interactions and escalating issues while maintaining a positive attitude.
Client Support Specialist at Vacasa assisting franchisees with tracking orders and resolving issues promptly. Collaborating with suppliers and contributing to a positive work culture.