Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
About the role
- Intern supporting CRM strategy execution for improving customer relationships. Collaborating with multidisciplinary teams to enhance data-driven communication initiatives.
Responsibilities
- Support the development and execution of data-driven CRM strategies, focusing on improving customer experience and the performance of relationship initiatives.
- Monitor and report relevant CRM metrics and KPIs, contributing analyses and strategic insights.
- Collaborate with multidisciplinary teams to ensure CRM strategies are integrated with product and communications initiatives.
- Participate in customer journey mapping to identify opportunities to improve and personalize communication flows.
- Assist in interpreting data and trends to propose continuous optimization actions.
- Support the preparation of reports and presentations for internal stakeholders and clients.
Requirements
- Enrolled in an undergraduate program (from the 3rd semester onward) in Marketing, Communications, Data Analysis, or related fields.
- Interest in CRM, data analysis, and customer strategy.
- Basic knowledge of Excel / Google Sheets and curiosity about data analysis tools.
- Good communication skills, analytical ability, and eagerness to learn.
- Proactivity, autonomy, and ability to work in a team.
- Knowledge of or interest in CRM tools (e.g., Salesforce, HubSpot, RD Station, Braze).
- Familiarity with segmentation concepts, automations, and customer journeys.
Benefits
- Company laptop for those based in São Paulo (SP), or an infrastructure allowance (for use of a personal laptop) for those outside São Paulo.
- 🛫 30-day annual leave.
- 💚 Life insurance.
- 💳 Meal allowance loaded on Flash Card (credit/debit) — accepted at registered food vendors (e.g., restaurants, supermarkets, delivery apps) that accept corporate CNPJ.
- 📴 On your birthday: day off + extra credit on the Flash Card.
- 🏋🏻 Incentive for physical activity — TotalPass membership.
- 📚 Education support — monthly reimbursement for courses and training (subject to internal policy).
- 🏢 Pleasant office environment with an on-site bistro-style restaurant (available whenever you wish; remote hires are always welcome to visit).
Job title
Job type
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