Hybrid Junior Customer Success Manager – DACH Clinics

at AMBOSS

• Job title: Junior Customer Success Manager – DACH Clinics
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• Junior Customer Success Manager in Berlin, supporting DACH clinics to integrate AMBOSS into clinical workflows. Collaborating with medical staff to optimize the platform's use.

Responsibilities

• Support clinics in the DACH market in the successful use of AMBOSS to improve clinical decision-making.
• Contribute to initiatives to increase activation of AMBOSS licenses and trials based on license monitoring and customer analysis.
• Set up AMBOSS access types using internal tools and coordinate with customer IT stakeholders.
• Analyze usage and adoption patterns and derive concrete recommendations for long-term institutional success.
• Prepare performance data for different products and user groups to support prioritization and decision-making within the team.
• Actively participate in internal projects to drive AMBOSS’s commercial success.
• Prioritize and handle a variety of customer inquiries to ensure retention and growth.
• Work closely with Engineering, Data, Sales, Marketing and other teams to support customer initiatives and optimize internal processes.

Requirements

• Very high proficiency in German (near-native) and good English skills, as English is our company language.
• Ideally some first experience in Account Management or Customer Success — for example one to two years of professional experience or a relevant internship combined with a degree in Business Administration, Marketing, Management, or a related field.
• Excellent verbal and written communication skills. You can break down complex issues clearly and communicate them appropriately for different audiences.
• Ability to build trusted relationships across stakeholders and hierarchical levels. You combine authenticity and openness with professional competence and clear communication.
• A structured and independent working style. You plan projects reliably and deliver high-quality results, even when topics become more complex.
• Strong analytical thinking and affinity for numbers. You can interpret usage data and derive actionable insights for our customers.
• An eye for efficiency. You actively contribute to continuously improving internal processes and materials.

Benefits

• We invest in every AMBOSSian with employee benefits specifically designed to support financial, physical and mental health and to promote a positive work–life balance.