Application Support Developer responsible for enhancing and supporting in - house developed applications at Centrica. Engage in customer support, data analysis, and system administration tasks.
About the role
- Technical Support Analyst providing efficient customer service and creating reports while working in a hybrid format. The role is focused on environmental solutions to meet company goals.
Responsibilities
- Provide technical support to clients, offering consultative assistance and resolving requests promptly.
- Prepare operational and performance reports, providing visibility to management and to internal and external clients, ensuring efficiency, quality, and alignment with department goals.
- Monitor processes and productivity of the GED — Electronic Document Management area.
- Perform analysis, control, and issuance of documents.
- Provide customer/user support for the services offered by the department.
- Create and maintain spreadsheets according to guidance and collected data.
- Contribute to updating the area's work instructions.
Requirements
- Completed higher education, preferably in Environmental Management, Biology, Environmental Engineering, Chemical Engineering, Occupational Safety Engineering, or Quality.
- Experience in customer service, sales, quality assurance, or related areas.
- Familiarity with standards and procedures related to IT products and services.
- Proficiency with Microsoft Office, especially Excel.
- Knowledge of Power BI is a plus.
- Experience with ESG projects and/or Governance and Compliance is desirable.
- Intermediate to advanced English or Spanish (desirable, as Ambipar serves clients in 41 countries).
Benefits
- Hybrid working arrangement: on-site presence required 3 days per week (at our office in Nova Odessa, SP).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Support Engineer providing first - line support for IDEMIA applications in Bucharest. Responsible for troubleshooting technical issues and collaborating with support teams.
Service & Support Engineer supporting global customers with broadcast control solutions. Collaborating with regional teams to resolve technical issues in a 24/7 support setup.
Technical Support Manager responsible for IT infrastructure continuity, security, and innovative management. Focusing on problem management in an operational environment.
Support Analyst assisting customers with addressing issues on the Xelix platform. Collaborating with multiple internal functions for effective problem resolution and customer support.
Financial Applications Support Analyst supporting Oracle Fusion Financial and HR applications for Citco's global team. Involves system maintenance, enhancements, and support responsibilities.
Intern for IT technical support at BETC Havas agency in São Paulo. Providing technical assistance and supporting IT operations with an agile and efficient focus on user experience.
Support Engineer handling customer inquiries via chat and email for Apify's scraping platform. Providing both business and technical support during night shifts in a hybrid role.
Support Engineer managing customer inquiries during day shifts for Apify, a web scraping platform. Engage in both business and technical support via chat and email in Czech Republic.
Technical Support Engineer assisting customers with Emerson Test & Measurement products. Responsible for resolving technical issues and providing customer education.